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Incident Investigation Expert Insights for Safer Aquatic Environments HOME / Expert Witness / Phone Subscribe Subscribe Background With over 130 years of expertise in water safety and risk management, Royal Life Saving Society – NSW is a recognised leader in investigating aquatic incidents. Our approach is grounded in decades of research, active participation in shaping industry guidelines, and our deep involvement in developing both national and international safety standards. We are committed to ensuring that safety protocols are continuously updated and properly implemented across aquatic environments. This extensive experience allows us to deliver precise and thorough investigations when incidents occur, providing valuable insights to prevent future occurrences. We employ the Incident Cause and Analysis Method (ICAM), a structured approach that focuses on identifying not only the immediate causes of an incident but also the underlying human factors and root causes. By analysing these factors, we can understand the broader context and risks involved in each incident. Our investigations are designed to go beyond identifying what went wrong by offering targeted, actionable recommendations that help prevent similar incidents from occurring in the future. 30 years of Drowning Research 100+ Investigations Conducted 7500 + Drowning Incidents analysed 130 Years of Service Royal Life Saving’s incident investigation services provide a comprehensive analysis of aquatic-related incidents, whether they involve injuries, near-drownings, or fatalities. Using the ICAM framework and the Safe Systems for Drowning Prevetion Model , we investigate the incident’s root causes and contributing human factors, assessing how safety protocols, staff performance, and equipment usage played a role. Our expert team gathers and analyses data, conducts interviews, and reviews safety documentation to build a complete understanding of the event. We deliver a detailed report with findings and tailored recommendations focused on improving safety practices and preventing recurrence. Benefits of the Service Royal Life Savings Incident Investigation services have been used across the world and include many benefits including: ICAM-Based Investigations : We apply the Incident Cause and Analysis Method (ICAM) to uncover root causes and human factors behind incidents. Expert Knowledge : With over a century of experience, our investigators provide insights backed by industry-leading research and expertise. Prevention-Focused : Our investigations are not only about identifying past issues but also about offering practical solutions to prevent reoccurrence. Compliance and Safety Enhancement : We ensure that our recommendations align with current regulations, helping facilities stay compliant while strengthening safety protocols. How does it work? Consultation We assess your case to determine how our expertise can support you. Review Our experts thoroughly review all relevant case materials. Reporting We provide a clear, evidence-based expert report in a timely manner Expert Testimony Our experts deliver unbiased testimony in court or via expert statement Some of our recent clients Like Sydney Olympic Park Aquatic Centre Like Safe Work NSW Like Chadwick Lawyers Like Maddocks Law Firm Enquire Now Expert Insights for Safer Aquatic Environments Enquire Now

MAKE THE RIGHT CALL We are encouraging all Australians – especially males – to look after their mates to keep each other safe when enjoying the country’s beautiful inland waterways. HOME / Campaign / Phone Subscribe Subscribe Background This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. 312 Drownings per year 24% CALD Communities 41.5% Inland Waterways 41.5% Inland Waterways Main Campaign Message This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Calls to Action This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Explore This is the space to introduce the Product section and showcase the types of products available. Our Products This is the space to introduce the Product section and showcase the types of products available. Our Products This is the space to introduce the Product section and showcase the types of products available. Our Products This is the space to introduce the Product section and showcase the types of products available. Our Products Digital Resource Kit Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Screens A4/A3 Posters Social Media Tiles Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here

Emergency Action Plans HOME / Expert Witness / Phone Subscribe Subscribe Background An Emergency Action Plan is a written set of instructions outlining what workers and others at the workplace should do in the event of an emergency. Aquatic facilities are required to hold and maintain site-specific emergency plans prepared for the workplace and enable the effective response to health and safety incidents and other emergencies unique to swimming pools. The Royal Life Saving Emergency Action Plan service aims to help meet the following objectives: Document the systems employed by the organisation in the event of an emergency Provide evidence of compliance to the organisation’s Work Health & Safety Policies Provide evidence of compliance to regulations and accepted industry guidelines Mitigate risks to staff, visitors, property and the organisation in the event an emergency occurs Accelerate the resumption of normal operations following an emergency Royal Life Saving adopts a systematic approach to emergency planning for aquatic facilities. The Emergency Action Plan is completed in stages to ensure likely emergency scenarios are well understood, and the resultant systems are reasonable and able to be implemented effectively. Benefits of the Service How does it work? Consultation We assess your case to determine how our expertise can support you. Review Our experts thoroughly review all relevant case materials. Reporting We provide a clear, evidence-based expert report in a timely manner Expert Testimony Our experts deliver unbiased testimony in court or via expert statement Some of our recent clients Enquire Now Enquire Now

Expert Witness Services Supporting Legal and Risk Management Needs in Aquatic Safety HOME / Expert Witness / Phone Subscribe Subscribe Background With over 130 years of experience, Royal Life Saving NSW has become the leading authority in water safety, drowning prevention, and aquatic risk management. Our expertise is supported by a strong foundation in cutting-edge research, and we have been instrumental in the development of industry guidelines that set the standard for aquatic facility safety. Our organisation’s long-standing involvement in national and international standards committees allows us to shape and influence globally recognised safety regulations. This extensive experience, coupled with a deep understanding of the complexities surrounding water safety, ensures that our expert witnesses bring unparalleled credibility and insight to any case. Our role as an industry leader is further strengthened by our continuous involvement in evidence-based studies that drive innovation in aquatic safety practices. Royal Life Saving's contributions to both academic research and real-world application ensure that our expert witness services are grounded in the most up-to-date knowledge. This unique combination of research, hands-on experience, and regulatory leadership positions us as a trusted expert for legal professionals and insurers, offering unmatched depth and breadth of understanding in the field of aquatic safety and risk management. 130 years of leadership. Research Australias leading evidence-base. Credibility Leaders in Industry Standards Expertise Unmatched industry-recognised Royal Life Saving provides comprehensive expert witness services for legal professionals, insurers, and organisations involved in disputes or investigations where aquatic safety, drowning incidents, or risk management failures are central issues. Our expert witnesses are highly qualified, with detailed knowledge of industry standards, regulations, and best practices. They are available to deliver unbiased, fact-based testimonies, technical reports, and expert opinions in both court proceedings and mediation contexts. Our services cover a wide range of issues, including: Drowning and aquatic injury investigations Pool and facility safety compliance Risk management assessments and protocols Lifeguard performance and supervision standards Aquatic facility design and operation practices Our experts provide impartial analysis, ensuring that all aspects of aquatic safety are thoroughly examined, helping clients resolve cases effectively and accurately. Benefits of the Service Thorough Investigations: Our experts conduct comprehensive investigations into the facts surrounding incidents, providing detailed and clear reports that stand up to legal scrutiny. Support Across Legal Contexts: Whether it’s coronial inquests, civil matters or insurance claims, our expert witnesses are well-versed in delivering clear, articulate opinions that support your case. Industry-Recognised Credibility: As the leading authority on water safety, Royal Life Saving's involvement as an expert witness brings industry-recognised credibility to any legal proceeding. Tailored Support: We offer bespoke expert witness services to meet the specific needs of each case, providing robust support in aquatic safety matters. How does it work? Consultation We assess your case to determine how our expertise can support you. Review Our experts thoroughly review all relevant case materials. Reporting We provide a clear, evidence-based expert report in a timely manner Expert Testimony Our experts deliver unbiased testimony in court or via expert statement Some of our recent clients Like Safe Work NSW Like Chadwick Lawyers Like NSW Coroners Like Maddocks Law Firm Enquire Now Supporting Legal and Risk Management Needs in Aquatic Safety Enquire Now

Guidelines for Safe Pool Operations Setting the Standard for Aquatic Safety HOME / Guidelines / Phone Subscribe Subscribe Background Under a variety of legal standards and frameworks, facility designers, owners and operators are charged with the responsibility of ensuring public and worker health and safety arising from the business and/or undertaking of aquatic facilities and their activities. For 30 years, Royal Life Saving has written the Guidelines for Safe Pool Operation (GSPO), which compiles and contextualises these standards and frameworks, making them easier to understand and apply to aquatic facilities. The GSPO is the recognised national industry standard that describes and makes recommendations as to the appropriate minimum standards of safety that should be attached to the design, ownership and operations of aquatic facilities thereby providing a recognised standard of care in a particular area of design and/or operations. Although published by Royal Life Saving, the GSPO represents the collective opinion of the aquatic industry across Australia, through an extensive and consultative development and review process undertaken by the National Aquatic Industry Committee (NAIC). As such, the GSPO is written and authorised for industry by industry - leveraging a formal network of collaborators both nationally and internationally. All aquatic facility designers, owners and operators are strongly recommended to access and have an understanding of the GSPO in order to meet their obligations under the respective state and/or territory health and safety legislation. Log In Sign Up FAQ's Need Safety Advice? Whether you manage an aquatic facility or oversee activities near inland waterways, safety is paramount. Our comprehensive safety assessments, designed for both aquatic facilities and inland water environments, evaluate risks, compliance with safety regulations, and operational practices. With tailored insights and expert recommendations, Royal Life Saving NSW helps you ensure that your facility or waterway is safe for users, minimising the risk of accidents and incidents. Our assessments focus on identifying potential hazards, reviewing safety protocols, and providing actionable recommendations to improve safety outcomes. For aquatic facilities, we assess everything from lifeguard performance to pool equipment, while for inland waterways, we evaluate public access points, signage, and environmental risks. With decades of experience and industry-leading expertise, we support you in creating safer environments, no matter the water setting. Enquire Now Enquire Now If you can't find what you're looking for, please let us know how we can assist you further or clarify what specific information or assistance you need. Enquire Now

Mystery Guest Assessment ‘Unlocking the Secrets to Safety’ HOME / Safety Assessment / Phone Subscribe Subscribe Background The Royal Life Saving Mystery Guest Program provides aquatic facilities with confidential assessments by trained evaluators to enhance operational standards and ensure optimal safety and service quality. The Royal Life Saving Mystery Guest Program was developed in response to a specific recommendation from the NSW Coroner’s Drowning Inquest following a tragic Public Pool Drowning Death on March 20, 2016. The inquest examined the circumstances surrounding the drowning and identified critical areas where improvements in safety protocols and facility management could potentially prevent similar incidents in the future. The NSW Coroner concluded that implementing a robust and anonymous evaluation system could significantly enhance the safety and operational standards of aquatic facilities. 500+ Assessments Conducted 12 Months of the Year 80+ Aquatic Facilities Annually 130 Years of Service Service Overview The Royal Life Saving Mystery Guest Program is a strategic initiative designed to enhance the quality and safety of aquatic facilities through anonymous, comprehensive evaluations. By deploying trained mystery guests to assess various aspects of facility operations, the program provides valuable insights that help operators improve service delivery, safety standards, and overall user experience. The program aims to identify hidden issues, promote best practices, and ultimately prevent future drowning incidents by ensuring that aquatic facilities maintain the highest standards of safety and service. Benefits of the Service The Royal Life Saving Mystery Guest Program offers several benefits for aquatic facilities, including: Unbiased Assessment : Provides an objective, third-party evaluation of customer service, safety standards, and facility cleanliness. Enhanced Customer Experience : Helps facilities understand the customer journey from entry to exit, highlighting opportunities to enhance the overall experience. Benchmarking and Best Practices : Allows facilities to benchmark their performance against industry standards and adopt best practices from leading facilities. Actionable Feedback : Delivers detailed reports with actionable feedback, helping management implement targeted improvements and staff development. How does it work? Planning We work with the Aquatic Facility to understand its specific needs Assessment Our highly qualified and experienced team conduct the Assessment Evaluation Performance is evaluated against regulation, standards and best practice Reporting A comprehensive report if provided with findings and recommendations Some of our recent clients Like Liverpool Council Like Belgravia Leisure Like Parramatta City Council Like Cantebury Bankstown Council Like Penrith City Council Like Inner West Council Enquire Now Join a growing list of aquatic facilities unlocking their secrets to safety Enquire Now

Everyone Can Learn to Swim Swimming and water safety education is an important life skill for any person of any age. We believe that everyone should have the opportunity to enjoy the many benefits that come from swimming and aquatic activity regardless of age or experience. Email Us (02) 9634 3700 Subscribe Learn to Swim Learn to Swim Guidelines for Safe Pool Operations Learn to Swim Child Safety in Aquatic Facilities Learn to Swim Training Resources for In Service Training Learn to Swim Keep Watch at Public Pools Learn to Swim Aquatic Safety Tips and Advice Menu Find a Swim School Learn to Swim Pathways Learn to Swim Programs Funding Opportunities Swim Teaching Hub Swim School Excellence Get in touch Subscribe Follow us Contact Us Subscribe Contact us at info@royalnsw.com.au or call us on (02) 9634 3700 Subscribe to stay up to date with the latest news and information Follow on on our range of social media platforms for the latest news and information

Aquatic Industry Jobs Our Aquatic Industry Jobs Portal allows you to easily search, view and apply for a variety of aquatic-related jobs. Whether you are looking for a full-time position, a part-time job, an internship, or a volunteer opportunity, you can find the perfect fit for you. Email Us (02) 9634 3700 Subscribe Positions Vacant Quick Links Public Course Calender First Aid Courses Leadership Programs Item One Subtitle Goes Here Location Full Time This is a paragraph. Click to edit and add your own text. Add any information you want to share with users. Change the font, size or scale to get the look you want. View Job Swimming and Water Safety Teacher Subtitle Goes Here Location Full Time This is a paragraph. Click to edit and add your own text. Add any information you want to share with users. Change the font, size or scale to get the look you want. View Job Item Three Subtitle Goes Here Location Full Time This is a paragraph. Click to edit and add your own text. Add any information you want to share with users. Change the font, size or scale to get the look you want. View Job Get in touch Subscribe Follow us Contact Us Subscribe Contact us at info@royalnsw.com.au or call us on (02) 9634 3700 Subscribe to stay up to date with the latest news and information Follow on on our range of social media platforms for the latest news and information

Contact Us Have a question or inquiry? We're here to help. Contact our team today and we'll get back to you as soon as possible. HOME > Contact Us > Subscribe Subscribe nsw@royalnsw.com.au Phone (02) 9634 3700 Phone (02) 9634 3700 Media Contact Phone 0421380715 Our Offices Seven Hills Aquatic Academy 78 Best Road, Seven Hills NSW, Australia (02) 8814 8637 sevenhills@royalnsw.com.au Fax (02) 8814 8687 Denistone East Academy 47 Lovell Road, Denistone East NSW, Australia (02) 9067 3840 denistoneeast@royalnsw.com.au Northern Region unit 10/26 Orlando Street, Coffs Harbour NSW, Australia (02) 6651 6266 northern@royalnsw.com.au Fax (02) 6651 6980 Hunter Region 294 Turton Road, Broadmeadow NSW, Australia (02) 4929 5600 hunter@royalnsw.com.au Illawarra Region 84 Crown Street, Wollongong NSW, Australia (02) 4225 0108 illawarra@royalnsw.com.au Fax 02) 4228 5399 Riverina Region Oasis Aquatic Centre, Morgan Street, Wagga Wagga NSW, Australia (02) 6921 7422 riverina@royalnsw.com.au Fax (02) 6921 7124 Western Region Carl Sharpe Cricket Centre, Lords Place, Orange NSW, Australia (02) 6395 9716 western@royalnsw.com.au ACT Region 26-28 Napier Close, Deakin ACT, Australia (02) 6260 5800 act@royalact.com.au Fax (02) 6260 5900 Tasmania Region 4 Franklin Street, Lindisfarne TAS, Australia (03) 6243 7558 tas@royaltas.com.au Head Office 34/10 Gladstone Road, Castle Hill NSW 2154 Postal Address PO Box 8307, Baulkham Hills BC NSW 2153 ABN 73 000 580 825

Safety Guidelines Royal Life Saving provides best practice guidelines for owners and operators of aquatic locations to help them manage their risk. These guidelines outline the steps necessary to create a safe environment for patrons and employees. By following these guidelines, owners and operators of aquatic locations can help ensure they play their part in minimising injury. Email Us (02) 9634 3700 Subscribe Aquatic Safety Guidelines Menu Drowning Prevention Plans Safety Guidelines Safety Services Safety Products Accredited Guidelines for Safe Pool Operations Accredited Child Safety in Aquatic Facilities Accredited Training Resources for In Service Training Accredited Keep Watch at Public Pools Accredited Aquatic Safety Tips and Advice Get in touch Subscribe Follow us Contact Us Subscribe Contact us at info@royalnsw.com.au or call us on (02) 9634 3700 Subscribe to stay up to date with the latest news and information Follow on on our range of social media platforms for the latest news and information

/ Template 2 Page / Phone Subscribe Subscribe Latest News Catch up on the latest news & updates here Phone Subscribe Subscribe Write a Title Here This is a space to welcome visitors to the site. Grab their attention with copy that clearly states what the site is about, and add an engaging image or video. Explore Item Title Use this space to promote the business, its products or its services. Item Title Use this space to promote the business, its products or its services. Item Title Use this space to promote the business, its products or its services. Item Title Use this space to promote the business, its products or its services. First Aid Training Our comprehensive courses cover all aspects of first aid, including CPR, so you can be prepared for emergencies. Write a Title Here This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. 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You can use this space to tell users a story or describe a special service. Change the font, size or scale to get the look you want. Contact Us Item Two Course Calendar Catch up on the latest news & updates here Filter by Location Please select Filter by Month Please select Filter by Course Please select Clear Filter Write a Title Here This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Explore Write a Title Here This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. 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Include important features, pricing and other relevant info. 15th Jan 2024 HLTAID009A Provide First Aid in an Education setting Accredited 15th Jan 2024 HLTAID009A Provide First Aid in an Education setting Accredited 15th Jan 2024 HLTAID009A Provide First Aid in an Education setting Accredited 15th Jan 2024 HLTAID009A Provide First Aid in an Education setting Accredited Accredited HLTAID009A Provide First Aid in an Education setting View Courses 3rd Jun 2024 Accredited Training Resources for In Service Training View Courses 3rd JUN Accredited Training Resources for In Service Training View Courses 3rd JUN Accredited Keep Watch at Public Pools View Courses 3rd JUN Write a Title Here This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Explore This is the space to introduce the Product section and showcase the types of products available. 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Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Explore Write a Title Here This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Explore 312 Drownings per year 24% CALD Communities 41.5% Inland Waterways 98% Swimming and Recreating 312 Drownings per year 24% CALD Communities 41.5% Inland Waterways 98% Swimming and Recreating Write a Title Here This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. 312 Drownings per year 24% CALD Communities 41.5% Inland Waterways Write a Title Here This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. 312 Total Drownings per year 24% CALD Communities 41.5% Inland Waterways 41.5% Inland Waterways 312 Drownings per year 24% CALD Communities 41.5% Inland Waterways 312 Drownings per year 24% CALD Communities 41.5% Inland Waterways 312 Drownings per year 24% CALD Communities 41.5% Inland Waterways Service Title This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. Service Title This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. Service Title This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. Item Title Use this space to promote the business, its products or its services. Item Title Use this space to promote the business, its products or its services. Item Title Use this space to promote the business, its products or its services. Item Title Use this space to promote the business, its products or its services. Item Title Use this space to promote the business, its products or its services. Item Title Use this space to promote the business, its products or its services. Like Junior Lifesavers Activity Card 1 Like Item Title Like Item Title Like Item Title Like Item Title Write a Title Here. Click to Edit and Add Your Own Text. Item Title Use this space to promote the business, its products or its services. Item Title Use this space to promote the business, its products or its services. Item Title Use this space to promote the business, its products or its services. Junior Lifesavers Activity Card 1 Like Item Title Like Item Title Like Item Title Like Item Title Like Junior Lifesavers Activity Card 1 Like Item Title Like Item Title Like Item Title Like Item Title Item Title Item Title Item Title Item Title Item Title Item Title Item Title First Aid Training Our comprehensive courses cover all aspects of first aid, including CPR, so you can be prepared for emergencies. Learn More Let’s talk about Numbers: 25% of students feel anxious about college applications and seek assistance 63% of students apply for 5+ summer jobs, with 19% success rate 110% of false applications are rejected by custom softwares First Aid Training Our comprehensive courses cover all aspects of first aid, including CPR, so you can be prepared for emergencies. Learn More Write a Title Here This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Explore Filter by Location Please select Filter by Month Please select Filter by Course Please select Clear Filter Menu Public Course Calender First Aid Courses Leadership Programs $350 HLTAID009A Provide First Aid in an Education setting View Course 3rd JUN Accredited Training Resources for In Service Training View Course 3rd JUN Accredited Training Resources for In Service Training View Course 3rd JUN Menu Public Course Calender First Aid Courses Leadership Programs 3rd JUN $350 HLTAID009A Provide First Aid in an Education setting 9am Castle Hill RSL View Course 3rd JUN $350 Training Resources for In Service Training 9am Castle Hill RSL View Course 3rd JUN $350 Training Resources for In Service Training 9am Castle Hill RSL View Course

Aquatic Safety Hub We offer a wide range of training courses suitable for community members and all levels of aquatic industry professionals. Our training covers a variety of topics, including lifeguarding, water rescue, swimming, first aid, and instructor qualifications. Email Us (02) 9634 3700 Subscribe Portal Guidelines for Safe Pool Operations Portal Child Safety in Aquatic Facilities Portal Training Resources for In Service Training Portal Keep Watch at Public Pools Portal Aquatic Safety Tips and Advice Menu Getting Started Help Centre My Account Loyalty Program Groups Directory Newsletters Events Jobs Hub Safety Services Get in touch Subscribe Follow us Contact Us Subscribe Contact us at info@royalnsw.com.au or call us on (02) 9634 3700 Subscribe to stay up to date with the latest news and information Follow on on our range of social media platforms for the latest news and information Contact Us 34/10 Gladstone Road, Castle Hill. NSW 2154 nsw@royalnsw.com.au (02) 9634 3700

Local Water Safety Planning HOME / Expert Witness / Phone Subscribe Subscribe Background One of the key initiatives identified in the AWSS to achieve the drowning prevention target is for communities to development a Local Water Safety Plan. A Local Water Safety Plan outlines existing and future community-based actions tailored to the local community contexts and emphasises the role of multi-sectoral collaboration and the capabilities and needs of varying stakeholders. The objectives of the initiative are to: Facilitate a common understanding of local drowning and water safety issues specific to the region Present key research and data relevant to the area to interested parties and those with a responsibility for water safety Support a commitment to working together on a collective strategy for the region Commence working towards collective solutions/actions that could be collated into a local water safety drowning prevention plan Benefits of the Service How does it work? Consultation We assess your case to determine how our expertise can support you. Review Our experts thoroughly review all relevant case materials. Reporting We provide a clear, evidence-based expert report in a timely manner Expert Testimony Our experts deliver unbiased testimony in court or via expert statement Some of our recent clients Enquire Now Enquire Now

Mystery Guest Assessment ‘Unlocking the Secrets to Safety’ HOME / Expert Witness / Phone Subscribe Subscribe Background The Royal Life Saving Mystery Guest Program provides aquatic facilities with confidential assessments by trained evaluators to enhance operational standards and ensure optimal safety and service quality. The Royal Life Saving Mystery Guest Program was developed in response to a specific recommendation from the NSW Coroner’s Drowning Inquest following a tragic Public Pool Drowning Death on March 20, 2016. The inquest examined the circumstances surrounding the drowning and identified critical areas where improvements in safety protocols and facility management could potentially prevent similar incidents in the future. The NSW Coroner concluded that implementing a robust and anonymous evaluation system could significantly enhance the safety and operational standards of aquatic facilities. 500+ Assessments Conducted 12 Months of the Year 80+ Aquatic Facilities Annually 130 Years of Service The Royal Life Saving Mystery Guest Program is a strategic initiative designed to enhance the quality and safety of aquatic facilities through anonymous, comprehensive evaluations. By deploying trained mystery guests to assess various aspects of facility operations, the program provides valuable insights that help operators improve service delivery, safety standards, and overall user experience. The program aims to identify hidden issues, promote best practices, and ultimately prevent future drowning incidents by ensuring that aquatic facilities maintain the highest standards of safety and service. Benefits of the Service The Royal Life Saving Mystery Guest Program offers several benefits for aquatic facilities, including: Unbiased Assessment : Provides an objective, third-party evaluation of customer service, safety standards, and facility cleanliness. Enhanced Customer Experience : Helps facilities understand the customer journey from entry to exit, highlighting opportunities to enhance the overall experience. Benchmarking and Best Practices : Allows facilities to benchmark their performance against industry standards and adopt best practices from leading facilities. Actionable Feedback : Delivers detailed reports with actionable feedback, helping management implement targeted improvements and staff development. How does it work? Consultation We assess your case to determine how our expertise can support you. Review Our experts thoroughly review all relevant case materials. Reporting We provide a clear, evidence-based expert report in a timely manner Expert Testimony Our experts deliver unbiased testimony in court or via expert statement Some of our recent clients Like Liverpool Council Like Belgravia Leisure Like Parramatta City Council Like Cantebury Bankstown Council Like Penrith City Council Like Inner West Council Enquire Now Join a growing list of aquatic facilities unlocking their secrets to safety Enquire Now

The Aquas The Aquas is Royal Life Savings night of nights to recognise the outstanding contributions, effort and dedication of individuals and organisations in the prevention of drowning and promotion of aquatic participation across Community, Government, Media, Industry and Corporate sectors HOME / Awards Ceremonies / Phone Subscribe Subscribe Background The Aquas is Royal Life Savings night of nights to recognise the outstanding contributions, effort and dedication of individuals and organisations in the prevention of drowning and promotion of aquatic participation across Community, Government, Media, Industry and Corporate sectors This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here 312 Drownings per year 24% CALD Communities 41.5% Inland Waterways 41.5% Inland Waterways Main Campaign Message This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Calls to Action This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Explore This is the space to introduce the Product section and showcase the types of products available. Our Products This is the space to introduce the Product section and showcase the types of products available. Our Products This is the space to introduce the Product section and showcase the types of products available. Our Products This is the space to introduce the Product section and showcase the types of products available. Our Products Digital Resource Kit Social Media Tiles Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here

Operations Manuals HOME / Safety Assessment / Phone Subscribe Subscribe Background Service Overview Aquatic facility operators are responsible for ensuring their facilities are as safe as is reasonably possible for all users. This includes minimising the risk of drowning, injury and illness for patrons undertaking swimming and recreational pursuits. One of the most valuable tools to improve the operation of a facility is to develop and implement operational policies and procedures. Operational policies and procedures provide a framework in which decisions can be made and implemented. If written correctly, they should guide someone unfamiliar to the facility through the day-to-day procedures and provide a valuable resource to support continuous operation. Royal Life Saving can work with the owners and operators of aquatic facilities to ensure effective systems are well-documented and implemented for the safe operation of aquatic facilities. In preparing operational policies and procedures for an aquatic organisation, Royal Life Saving aims to help meet the following objectives: Document the systems employed by the organisation in the operation of the aquatic facility Provide evidence of compliance to the organisation’s Work Health & Safety Policies Provide evidence of compliance to regulations and accepted industry guidelines Reduce training time for new employees Standardise processes for consistency and reliability across all employees Ensure continuous operation of the aquatic facility to an acceptable standard Benefits of the Service How does it work? Planning We work with the Aquatic Facility to understand its specific needs Assessment Our highly qualified and experienced team conduct the Assessment Evaluation Performance is evaluated against regulation, standards and best practice Reporting A comprehensive report if provided with findings and recommendations Some of our recent clients Enquire Now Enquire Now

KEEPING OUR COMMUNITIES SAFE When Swimming, Boating or Fishing HOME / Campaign / Phone Subscribe Subscribe Background This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. 312 Drownings per year 24% CALD Communities 41.5% Inland Waterways 41.5% Inland Waterways Main Campaign Message This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Calls to Action This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Explore This is the space to introduce the Product section and showcase the types of products available. Our Products This is the space to introduce the Product section and showcase the types of products available. Our Products This is the space to introduce the Product section and showcase the types of products available. Our Products This is the space to introduce the Product section and showcase the types of products available. Our Products Digital Resource Kit Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Screens A4/A3 Posters Social Media Tiles Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here

Aquatic Industry Careers The Aquatic Industry offers a wide range of career pathways for those passionate about swimming, water and sport. From Lifeguards and Swim Teachers to Customer Service and Facility Management, there are a variety of rewarding roles to explore. Email Us (02) 9634 3700 Subscribe Aquatic Industry Careers Accredited Guidelines for Safe Pool Operations Accredited Child Safety in Aquatic Facilities Accredited Training Resources for In Service Training Accredited Keep Watch at Public Pools Accredited Aquatic Safety Tips and Advice Quick Links Public Course Calender First Aid Courses Leadership Programs Get in touch Subscribe Follow us Contact Us Subscribe Contact us at info@royalnsw.com.au or call us on (02) 9634 3700 Subscribe to stay up to date with the latest news and information Follow on on our range of social media platforms for the latest news and information

ARE YOU SWIM READY? Before you jump in check out your local Aquatic Centre. When it comes to safety, socialising and support there's no better place. HOME / Campaign / Phone Subscribe Subscribe Background This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. 312 Drownings per year 24% CALD Communities 41.5% Inland Waterways 41.5% Inland Waterways Main Campaign Message This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Calls to Action This is the space to introduce visitors to the business or brand. Briefly explain who's behind it, what it does, and what makes it unique. Share its core values and what this site has to offer. Explore This is the space to introduce the Product section and showcase the types of products available. Our Products This is the space to introduce the Product section and showcase the types of products available. Our Products This is the space to introduce the Product section and showcase the types of products available. Our Products This is the space to introduce the Product section and showcase the types of products available. Our Products Digital Resource Kit Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Screens A4/A3 Posters Social Media Tiles Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here Image Title Describe your image here Image Title Describe your image here Image Title Describe your image here Video Title Describe your video here

Aquatic Consultancy HOME / Expert Witness / Phone Subscribe Subscribe Background Every aquatic environment is different, and therefore the need to manage risk, ensure health and safety performance and improve customer experience will vary significantly depending on the organisation and their needs. The Royal Life Saving Aquatic Risk Services Team have extensive experience in aquatic risk management and facility operation and can work in partnership to develop and deliver tailored aquatic solutions. Aquatic Consultancy Services can be designed for any risk management process that does not fit into the predetermined assessment categories. Benefits of the Service How does it work? Consultation We assess your case to determine how our expertise can support you. Review Our experts thoroughly review all relevant case materials. Reporting We provide a clear, evidence-based expert report in a timely manner Expert Testimony Our experts deliver unbiased testimony in court or via expert statement Some of our recent clients Enquire Now Enquire Now

Multilingual Education Tips At Royal Life Saving, we are committed to providing access to the highest quality water safety education resources in multiple languages. Our multilingual education resources are available in English, Arabic, Swahili, Chinese, Hindi and many other languages. Email Us (02) 9634 3700 Subscribe All news Accredited Guidelines for Safe Pool Operations Accredited Child Safety in Aquatic Facilities Accredited Training Resources for In Service Training Accredited Keep Watch at Public Pools Accredited Aquatic Safety Tips and Advice Menu Kids Zone Pre School Education Primary School Education High School Education Education Hub Water Safety Tips Multilingual Education Tips Get in touch Subscribe Follow us Contact Us Subscribe Contact us at info@royalnsw.com.au or call us on (02) 9634 3700 Subscribe to stay up to date with the latest news and information Follow on on our range of social media platforms for the latest news and information

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy. Countries have their own laws with different requirements per jurisdiction regarding the use of privacy policies. Make sure you are following the legislation relevant to your activities and location. In general, what should you cover in your Privacy Policy? What type of information do you collect? How do you collect information? Why do you collect such personal information? How do you store, use, share and disclose your site visitors' personal information? How (and if) do you communicate with your site visitors? Is your service targeting and collecting information from Minors? Privacy policy updates Contact Information You can check out this support article to receive more information about how to create a privacy policy. Privacy Policy The explanations and information provided herein are only general explanations, information and samples. You should not rely on this article as legal advice or as recommendations regarding what you should actually do. We recommend that you seek legal advice to help you understand and to assist you in the creation of your privacy policy.

First Aid Courses Our comprehensive courses cover all aspects of first aid, including CPR, so you can be prepared for emergencies. Enrol today and join the thousands of people who have already learned lifesaving skills with Royal Life Saving. (02) 9634 3700 Group Bookings HOME / Courses / $350 Advanced First Aid Calender View Details $350 Advanced Resuscitation Calender View Details $350 Cardio Pulmonary Resuscitation Calender View Details $350 HLTAID009A Provide First Aid in an Education setting Calender View Details Filter By: Select Category Clear Filter Our most popular courses