RESEARCH AND ADVOCACY
Royal Life saving unifies drowning prevention efforts through research, advocacy and stakeholder collaboration
EDUCATION
Royal Life saving provides water safety education for the community, to ensure everyone knows how to participate safely around water.
SWIM TEACHERS AND SCHOOLS
Royal Life Saving supports swim teachers and schools with training, resources, and national standards to deliver safe, effective, and inclusive aquatic education.
LEARN TO SWIM
Royal Life Saving’s Learn to Swim programs build vital water safety and swimming skills that help prevent drowning and support lifelong confidence in the water.
Workforce development
Royal Life Saving brings stakeholders together to unify efforts, share expertise and deliver impactful solutions.
COURSES
Royal Life Saving offers a wide range of training courses suitable for community members and all levels of aquatic industry professionals.
LIFESAVING PROGRAMS
Royal Life Saving’s programs build rescue and resuscitation skills to help individuals respond confidently in aquatic emergencies.
LIFESAVING SPORT
Royal Life Saving offers members the opportunity to participate in Pool Lifesaving Sport at all skill levels.
ROYAL LIFE SAVING
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500+
Assessments Conducted
12
Months of the Year
80+
Aquatic Facilities Annually
130
Years of Service
Background
Patrons form their impressions of safety and service long before they enter the water. Small details — from signage and staff communication to the cleanliness of changerooms — can have a major impact on confidence and trust. Mystery Guest Services provide managers with candid insights into how their facility feels and functions from a customer’s point of view.
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Service Overview
Royal Life Saving’s Mystery Guest Services provide an objective, customer-focused view of your facility. Our assessors attend your venue as regular patrons, discreetly evaluating everything from entry and customer service to cleanliness, signage, and visible safety practices. This approach helps managers see their facility through the eyes of their community.
The service is designed to highlight the real-world experience of patrons and identify gaps that may not be obvious during routine operations. Whether it’s staff interactions, wayfinding, or safety messaging, the Mystery Guest report provides candid feedback that supports continuous improvement.
Benefits of the Service
Mystery Guest Services help facilities understand how safety and service standards are perceived by the people who matter most — the patrons. This perspective supports staff development, strengthens customer experience, and promotes a positive community reputation.
Key benefits include:
Honest, unfiltered assessment of customer experience.
Actionable feedback on safety, service, and presentation.
Insights to guide training and operational improvement.
Increased customer satisfaction and loyalty.
How does it work?
Planning
We work with our clients to understand your specific needs
Assessment
Our highly qualified and experienced team conduct the Assessment
Evaluation
Performance is evaluated against regulation, standards and best practice
Reporting
A comprehensive report is provided with findings and recommendations
