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Program Includes:
2 day face to face workshop
2 Hours online study
Everything DiSC Management Profile - A comprehensive 26-page research validated online assessment report that helps supervisors to develop a greater understanding of their management style
12 months access to the Royal Life Saving Online Learning Leadership Portal
12 months membership
Who:
This workshop is for Lifeguards, Swim Teachers, Fitness Instructors and Customer Service Operators who are wanting to or who have recently been appointed as team leaders / supervisors who manage a team and are responsible for managing the groups performance.
Included Topics:
The Team Leader in Aquatic Facilities
Understanding how you manage people
Team development stages
Communication skills
Leading others in Aquatic Facilities
Dealing with difficult situations
How do you direct and delegate?
What is the impact of your style on motivating others?
What is the impact of your style on developing others?
Recognising performance issues
Managing diminishing performance
Having performance conversations
