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SAFETY PROGRAMS
No Excuse for Abuse
Abuse, aggression, or harassment towards staff or patrons in the facility will not be tolerated — under any circumstances.
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01 ABOUT THE PROGRAM
Background
The No Excuse for Abuse campaign was created in response to increasing aggression towards frontline aquatic staff. Developed with State and Local Governments and psychologists, it sets clear expectations that abusive behaviour towards lifeguards, swim teachers, and customer service teams will not be tolerated.
Aquatic facilities can be high-pressure environments, especially when staff must enforce rules or manage busy periods. These conditions heighten the risk of occupational violence. The campaign aims to reset patron expectations and reinforce that respectful behaviour is essential for everyone’s safety.
Grounded in modern Work Health and Safety principles, the campaign provides consistent messaging, visual reminders, and practical tools for facilities. With guidance from psychologists and government partners, it supports staff to understand their rights and how to respond when abuse occurs.
Ultimately, the campaign strengthens safe, respectful environments for workers and patrons. By promoting unified messaging and accessible resources, No Excuse for Abuse helps ensure staff feel valued and protected so they can focus on delivering safe and positive experiences for all.
PROGRAM MESSAGE
There is No Excuse for Abuse in Aquatic Facilities
AIM OF THE PROGRAM
Program Objectives
The following objectives outline the intended focus and outcomes of the program and provide a framework for guiding its implementation and measuring its success.
1
Promote respectful behaviour across all aquatic facilities and workplaces.
2
Equip staff and organisations to prevent and respond to abuse and aggression.
3
Drive industry-wide adoption of a zero-tolerance approach to occupational violence and aggression.
02 research data
Why this Program Matters
Research from Royal Life Savings Aquatic Industry Research
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Around 2,000 incidents of OVA are reported each year across the sector.
Around 25% of workers experience OVA frequently in the workplace.
Around 90% of workers have experienced occupational violence and aggression (OVA).
Around 85,000 workers across Australia are employed in the aquatic and recreation sector.
03 CALLS TO ACTION
The key messages we want to communicate
Zero Tolerance for Aggressions or Harassment
Abuse, threats or harassment toward staff or others will not be accepted.
We are here for your Safety
Our team is here to help keep everyone safe and supported.
Think before you speak
Choose calm and respectful words, even when frustrated.
Everyone Deserves Respect
Treat staff, visitors and community members with courtesy at all times
PROGRAM INCLUSIONS
Extensive Range of Resources
Register for the Program and access an extensive range of physical and digital resources to help support your facility
Program Toolkit
Multiple Posters and Signage
Brochures and Factsheets
Digital Screen Content
Implementation Guides
Campaign Branding and Social Assets
Staff Resources and Training
Ongoing Updates and Support
CHOOSE YOUR APPROACH
How you can get involved
Select to be a program supporter or Program Partner