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PROGRAM DESCRIPTIONS
Managing Occupational Violence in Aquatic Settings
Identify, assess and manage occupational violence and aggression risks to create safer, more confident and well-supported aquatic workplaces.
PROGRAM DESCRIPTION
Masterclass Overview
Occupational violence and aggression is a significant and growing workplace health and safety issue for aquatic facilities, particularly where staff are required to manage public behaviour, enforce rules, respond to incidents, and interact with customers in high-pressure environments. This program is designed to develop capability in recognising, preventing and responding to occupational violence in aquatic settings through structured systems, informed leadership, and practical risk management.
Drawing on expert experience in aquatic safety, workplace health and safety, incident investigation, and organisational risk management, the program explores how occupational violence can arise in aquatic facilities, including verbal abuse, threats, intimidation, aggressive customer behaviour, physical assault, harassment, and conflict involving patrons, parents, spectators, contractors or members of the public.
MODULES OVERVIEW
How the program is structured
The program is structured around practical modules that build understanding of occupational violence and aggression in aquatic settings, including how incidents occur, who may be exposed, and the responsibilities organisations have to prevent and manage risk.
The modules explore customer behaviour, rule enforcement, communication, incident escalation, reporting, post-incident support, psychosocial risk, leadership, and practical controls that can be embedded into existing WHS systems.
The learning activity supports participants to apply the course content directly to their own aquatic facility or workplace context by reviewing common occupational violence scenarios and identifying where risks may arise.
Participants will assess contributing factors, review existing controls, and develop practical improvement actions to strengthen reporting, escalation, communication, staff support and organisational preparedness.
THE PARTICIPANT EXPERIENCE
Practical learning combined with expert application
The masterclass combines expert facilitation, realistic scenarios and peer discussion so participants dont just learn the theory they gain the skills
Analysis of real occupational violence scenarios in aquatic settings
Practical exercises in hazard identification and risk assessment
Case studies on customer aggression, conflict and staff safety
Review of prevention, response and escalation procedure
Discussion of reporting systems and post-incident support
Exploration of communication strategies for difficult interactions
Facilitated workshops with expert guidance
Development of practical improvement actions for the workplace
WHO SHOUL ATTEND
Staff responsible for aquatic facilities
Managing Occupational Violence in Aquatic Settings is designed for those responsible for managing staff safety, customer behaviour, operational risk and workplace culture in aquatic environments.
01
Facility Managers
02
Team Leaders
03
WH&S Managers
04
Senior Managers
05
Asset Managers
06
Duty Managers
DELIVERY OPTIONS
Choose how you participate
Register your interest in a scheduled session or arrange dedicated delivery for your organisation.