November Top Picks for LinkedIn Learning

As venues have commenced reopening, many of our workforce are faced with ongoing challenges caused by reduced operating capacity, staff shortages and frustrated customers.

Our Partners at LinkedIn Learning have helped us hand-pick some courses to assist our members navigate through this period of adjustment in both our work and personal lives.

Customer Service:

Customer Service: Handling Abusive Customers

Empathy for Customer Service Professionals

Working with Upset Customers

Communicating with Diplomacy and Tact

How to Have Compassionate Presence

Conflict Resolution:

Conflict Resolution Foundations

Mistakes to Avoid When Resolving Conflict

How to Resolve Conflict and Boost Productivity through Deep Listening

Having Difficult Conversations

Communicating through Disagreement

Conflict Resolution Foundations

Improving Your Conflict Competence

Improve your Communication:

High-Stakes Communication

How to Ask Productive Questions

How Getting Curious Helps You Achieve Everything

How to Build Rapport Quickly